Shipping & Delivery
Shipping Origin
All orders are shipped from our U.S. fulfillment center in .
16192 Coastal Highway,
Lewes, Delaware 19958
- For some products, orders may also ship from international fulfillment centers depending on inventory availability.
Dispatch Time
Orders are processed and shipped within 1–3 business days after purchase.
Delivery Times
Estimated delivery times by region (after dispatch):
- USA: 2–7 business days
- Canada: 5–10 business days
- UK: 7–12 business days
- Australia: 7–14 business days
- Europe: 6–12 business days
- Rest of World: 7–21 business days
Note: Delivery times do not include customs delays or unforeseen shipping disruptions.
Shipping Costs
- Shipping cost is calculated at checkout based on destination.
- Some promotions or orders may qualify for free shipping.
- Shipping costs are non-refundable, even if a return is later requested.
Tracking
All orders include a tracking number. You will receive tracking details via email once your order has shipped.
International Orders
- International customers are responsible for customs duties, taxes, and import fees.
- These charges are not covered by Phofay and are non-refundable.
- Shipping times may vary depending on customs clearance in your country.
Customs & Duties
- Any customs or import fees are the responsibility of the customer.
- Phofay is not liable for delays caused by customs or government inspections.
Failed Deliveries / Return-to-Sender
If a shipment cannot be delivered due to:
- Customer not being home
- Incomplete or incorrect address
- Courier refusal
Then:
- The package may be returned to Phofay.
- Customers may be responsible for reshipping costs to resend the order.
- Contact support@phofay.com for assistance with failed deliveries.
Need Help?
For any questions regarding shipping, tracking, or delivery, contact us anytime at support@phofay.com